How can I contact www.FOUNDMY.com

[danzig455]

I'm sick of emailing as a "better" or more effecient form of communication. It isn't. It's dependent on the succses of your software, network status, etc... and when you do email your not sure if they got it, when they're gonna look at it, etc...

I needed a good, cheap canadian supllier TWO day's ago. I have SEVEN ps2's that need to be chipped and buisiness's play hide and seek. Ecven though I have been involved in technology and computers since the day's of analouge tape drives, I HATE email. It's backwards and interesting for the sake of novelty. It reminds me of people communicating by Morse code. Get a damn phone and communicate properly.

It's like having a buisiness and upluging your phone 3 days a week.

Does ANYONE know how I can actually contact www.foundmy.com
and properly and place an order. I mean should it really be this hard?

[danzig455]

Yeah, I mnow that part, it's just my emails been unanswered for whatever reason for the past few days. Wether it's on my end or thiers, who knows? But don't you people see my point. Email may be cheap, but it's overall pretty backwards.

[foundmy]

i am here, just switching my email over for the past 3 days to a new server...

still behind on emails.

but I am here and at sales@foundmy.com

[Ghetto Rambo]

foundmy, u sure u there...i'm still waiting on my email response from you, i ordered that duo chip on monday night, didn't get a email about tracking information till wednesday night and you gave me some invalid tracking number, that number doesn't work... I want my chip ASAP!!!

[Da Brass]

Originally posted by Ghetto Rambo
foundmy, u sure u there...i'm still waiting on my email response from you, i ordered that duo chip on monday night, didn't get a email about tracking information till wednesday night and you gave me some invalid tracking number, that number doesn't work... I want my chip ASAP!!!

Dude...ranting about it will get you no where. Through personal dealing with Terry, he may be slow, but he does get it to you.

Give him some time.

[RAISTLIN]

Yeah, please be patient. You know the scene is getting a bit of a shake down right now, so there's gonna be some businesses doing a little shuffle here and there to get orders filled. He'll get them to you. I know that may not be too reassuring to your customers, but it might help if you just be honest with how everythings gone a bit askew with the recent legal wrangling going on everywhere. Some people need to just realize that quality work and quality merchandise can sometimes take time--especially when demand is high and resources are low and/or the flow is restricted. Just assure them you are on top of it and let them know when you get a breakthrough and are able to get some work done.

Nothing hurts your rep more then falling behind with no explanation.

Raist

[pak0ra]

Why are ppl telling these legitimate paying customers to stop complaining about lack of supposed claimed service? You ppl running this business despite its legal ramifications should realize that it is not a charity service u are providing here but a paid service so act accordingly. Businees is supposed to be tough so either get on with it or get out.

[RAISTLIN]

paKora, I don't know you, and you are newly registered, so I'm willing to cut you a little slack--but you need to chill out and concentrate a little more on what you read here. A vast majority of these people do this work on the sidelines. Even those that do have an actual business set up are now becoming dependant on several links in the distribution chain to get these chips, as opposed to a direct line as it used to be. It's getting harder to get fast, reliable service from the source and that filters down to the install shops. Then there is also the issue with this particular case where people are having to move their sites, update the MX record for the site....the process can bog everything down for a few days. Hell, it took roughly a week for them to get this site running smoothly again when it migrated to Germany last month.

foundmy is a known source and is trusted, it just takes a little time to get things done sometimes. Only 4 standard UPS deliverable days had passed (5 USPS, or extra cost for Sat. UPS/FedEx) since Ghetto placed his order, and he got confirmation the order shipped within 48 hours. By most home business standards, 3 day processing is more common--so he just needs to be patient. Anytime I order something from ebay, I don't expect delivery for 1 week unless I am guaranteed faster shipment. I'm not bashing you Ghetto, it's just a convenient example of how impatient some people are.

As for the service being a "charity" service, in a way often times that IS what it is. Anyone is perfectly capable of learning how to do the installation themselves. There are over a dozen tutorials chock full of pictures detailing on how to do this. I once even saw one guy who posted an mpeg on the dismantling of a v5. How's that for an online tutorial? Many of these people offer to do the work for them on their own time. They don't have to do it. It's not their job. It is a hobby and I've seen many offer to do the work for the cost of parts plus a little extra for their time--occasionally some newbs will even get a free offer to fix a botched job just because the feel bad that someone else screwed them over. So just lighten up! If this were GE or Sony offering to do this work for $200 a pop (which is probably a bit conservative compared to how they jack up the cost of their stuff!)--I could understand someone being uptight about not having their box for a few weeks. By the way, has anyone ever sent an electronic device off to the manufacturer for repairs? It took almost 4 weeks to get a set top DVD player fixed cross country to California. Over a week of that time was spent in transit, so it took them roughly 2 weeks to test and replace a standard IDE interface DVD drive. No delicate soldering, no precisely cut and tucked wires, no stress testing to insure proper installation. Just 16 screws, a cover, a retaining bracket, and 3 quick connect cables on the back of the drive. I could have done the work in 20-30 minutes tops, but they offered to do it for free and sent me an RMA Pickup for the player. It cost me nothing, I didn't have to do the work, so I couldn't complain.

If people don't want to wait for someone to do the job right, then they should try doing it themself sometime. As my friend used to say at his body shop: "I can fix it fast, I can fix it cheap....just remember you get what you pay for."

End of rant....

Raist

[danzig455]

I understand that for whetever reason things are behind, No problem it probably has happened to all of us, but I tried ordering on monday then I get a reply on wednesday saying the order has been processed and was given a tracking number. The number hasn't worked and so far it has been 4 working days since my order. Not only am I in the province next to his, I paid for xpress shipping. If he threw a 50 cent stamp on it and put it in the mailbox even on thursday, it should either have been here by now or he should have at least reply to my emails. It would take 2 seconds from that I get the impression that it was NEVER sent in the first place like he said.

I have no problem with waiting, but don't **** me around. Be honest.

[Da Brass]

Originally posted by danzig455
I understand that for whetever reason things are behind, No problem it probably has happened to all of us, but I tried ordering on monday then I get a reply on wednesday saying the order has been processed and was given a tracking number. The number hasn't worked and so far it has been 4 working days since my order. Not only am I in the province next to his, I paid for xpress shipping. If he threw a 50 cent stamp on it and put it in the mailbox even on thursday, it should either have been here by now or he should have at least reply to my emails. It would take 2 seconds from that I get the impression that it was NEVER sent in the first place like he said.

I have no problem with waiting, but don't **** me around. Be honest.

He'll send it registered CP. That's the norm.