Yeah, please be patient. You know the scene is getting a bit of a shake down right now, so there's gonna be some businesses doing a little shuffle here and there to get orders filled. He'll get them to you. I know that may not be too reassuring to your customers, but it might help if you just be honest with how everythings gone a bit askew with the recent legal wrangling going on everywhere. Some people need to just realize that quality work and quality merchandise can sometimes take time--especially when demand is high and resources are low and/or the flow is restricted. Just assure them you are on top of it and let them know when you get a breakthrough and are able to get some work done.
Nothing hurts your rep more then falling behind with no explanation.
If it ain't broke don't try to fix it! But, hell if you can tweak that bastard just a little bit more....hehehe.