Well I just read on the main page of ps2newz.net that the Florida woman who had all her ps2 stuff stolen couldn't get it back nor get the money back.
I had a problem here with EBGames in Canada once. For this reason I never buy any consoles from them anymore, what happened was that I bought a brand new XBOX (v1.4 christmas bundle pack) Console and when I got home I turned it on just to make sure everything was fine (good thing I did because I was about to put a Xecuter2.2 Lite into it and premod it / sell it to someone who purchased one).
Anywho, when I turned it on the XBOX did the normal startup and got to the XBOX Logo and said Microsoft, then it kept rebooting over and over again in a non-stop continuous loop. Couldn't fix the problem and when I took it back the person at the counter said tough, I have to send it to Microsoft and deal with them.
Sorry, but should I have been entitled to another XBOX right then and there? Which btw, I never got, and was a wasted $230CDN!