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Open Letter to Sony (they read this site)
Open Letter to Sony (they read this site) –
I have a problem and am seeking your help for assistance. I have one of your older "phat" PlayStation 3's with an extensively modified version of Yellow Dog Linux running on it. I use it as a pseudo media center and seldomly play games. When I finally saved up enough money to purchase a "next-gen" system I had to choose wisely as I'm disabled and saving money when you cannot work is a hard thing to do.
The choice was either a XBOX 360 or one of your PlayStation 3's. I've read about the lawsuits of removing "OtherOS" (this will remove my Yellow Dog Linux) and that you argue that the main reason people purchased the PS3 was for gaming and not Linux. The choice I made was to purchase the PS3 instead of the XBOX 360 because it could run Linux.
When the update came out that removed Linux it angered a lot of people who used it and some of them you ticked off enough that they are suing you. I never signed a contract with you for the non-PSN PS3 functionality. I purchased the PS3 and never signed anything in front of a notary. I am in no binding contract over the base PS3 system. I however did agree to the PSN TOS, but now since I refuse to get on-line I probably won't be agreeing to it.
Another problem I have is the fact I purchased games from PSN and now they will only work if I sign into PSN. That is total crap. I paid for those games and I paid for my PS3 and look how you're treating your customers. No wonder the hackers had to dissect the PS3 to put "OtherOS" back.
You screwed yourself and now ten's of thousands of people are downloading any game they damn well choose for free; all because you failed your customers. If you would of not removed "OtherOS" then there would be no cheaters on PSN ruining other me members game-play experience and there wouldn't be tons of people going nuts and downloading every game you and your third parties have released.
You also screwed me. I'm not going to install some buggy unpredictable custom firmware just to play new games that won't work on my PS3 because I won't upgrade. I'm not going to go pirating your software. I am going to keep Linux "as is" and hope you get your crazy tactics under control. I do realize this may mean never and I will not purchase a single PS3 game or accessory until I have play newer games like Battlefield 3 and run my Linux.
Until then I have filed a complaint with the police (yes a criminal complaint) and am in the process of contacting the lawyers who are representing the OtherOS removal court cases.
You ripped off and lied to a disabled American who from now on will never purchase anything with the words "SONY" on it again.
Have you tried writing them a letter?!
Letters, FAXes, Emails, Phone Calls, Forum Posts, Automated Feedback .... I think that's it :) Been doing it ever since they hammered out OtherOS. I got issues :P
You are my hero. If your issues still fuel your communication with them, you can pass along my 2 cents as well (as I have given up beating a dead horse):
I used to be one of SONY's loyal - There was a time when not one single piece of consumer electronics in my house did not say SONY. My ire at them began when they told me they wouldn't, even if I PAID them, service or repair my $1500 Trinitron Flatscreen which died on me in less than 6 years. When I bought it, I happily paid the premium for the trust I had in the quality of their products and having every expectation that it would outlast 10 and they were now telling me that I essentially have a 300 lbs paperweight for the trouble. I was surprised when the rootkit scandal hit the news but as I researched how to get my TV functional again, I was utterly shocked at the number of people having similar problems and suspected that SONY had lost sight of whatever code of honor had previously motivated them to make such good products. After hearing about the update that purposely removed functionality from a product that people paid for, I started rooting for the hackers, and after a very brief experience with first hand ps3 ownership and headache, I decided SONY would get another penny from me over my dead body...
The PS2 was a delight and was so much better - we bought Soooo much stuff for that like extra accessories and controllers because it was FUN, but the PS3 should be the "BS3." I could scarcely believe they have sunk so low at first, but since they have done their best to convince me that they have no interest in the interests of the consumer at every opportunity, I have finally gotten used to the idea. The fact that it is so hard to even replace the blu ray drive should the logic board go out is absurd and illogical. [ I've purchased some broken ones for a song on ebay and got one working so far, but even that one has been a pain in the ass to play with due to the constant updates and patches and activations and etc etc for the purpose of using content that is all legally purchased from THEM. The other ones were either irretrievably toast or requiring a re-marry of the BR drive, so can't be used for anything BUT custom firmware or pirated warez! (Idiots!)] I haven't even USED the one PS3 I did fix to play the games we have since I lost all my saved stuff (it was because of SONY too - during one of their SNAFU FW updates or that stupid Leap Year goof, IIR) when we had to reformat the hard drive to get it working again. Since it wouldn't let me back up the info to another source I lost all saved games and DLC for at least 5 or 6 titles that were getting regular use and more that didn't get played much once we finished em. I don't feel particularly inclined to start over again at the beginning of Guitar HeroXYZ and everything else. Not in a real hurry to purchase another game with that on my mind....
Locking it down the way the have, purely for the sake of greed, will surely backfire because its elegantly demonstrated that it does not prevent or protect their "intellectual property" but only punishes the paying customer with inconvenience and repair/replacement costs. I can't be the only one who will look to another brand to pledge my $ to from now on. Samsung is looking pretty good for that as far as the TV goes, and you can bet that Microsoft or some other next gen console manufacturer will benefit from the way SONY has chosen to completely screw their own customer base. I really need a new head unit for my car since my stereo quit working, and as I shop around, the only thing I am certain of is that it WILL NOT be a SONY product even if it has nothing but 5 star reviews at half the cost of a Kenwood, ALpine, Clarion or Pioneer counterpart.
That is quite a far cry from being the only brand I would even consider a decade ago. It's too bad that they forgot how they got where they are to begin with by producing high quality merchandise that consumers could depend on (and would pay extra for.) They've managed to turn a passion into a passionate disdain for anything that is labeled "SONY".
I feel for you with regards to the TV and loosing games saves, etc. However with regards to married blu-ray logic boards, that is something that Microsoft already do with XBOX 360 and Nintendo do with the Wii, so realistically, that's not something that can be said to put them down.
Originally Posted by voxleo
Bear in mind, when the PS3 was designed it was designed with NO USER SERVICABLE PARTS. So they did not make it where you can swap a drive no bother without remarrying.
Like I said, I feel for you with regards to the other things, but not with regards to married logic boards. All console manufacturers do it these days and it will continue into the future for sure.
That blu ray issue is just one of the many irritations I have with SONY, because they are simply not the company they once were in terms of why people were willing to pay a premium for their products. It feels like an abuse of trust. And just because other manufacturers are also on board the whole HDMI content management train doesn't mean its okay by me by any stretch of the imagination. After SONY's response to the whole PSN account information theft AND the deliberate removal of features from products that were purchased with every expectation that the functionality was inherent to the product, I just can't stomach giving THEM my money even though I am not really keen on the idea of giving it to Microsoft either (but Microsoft is at least up front with the way THEY screw you.) Perhaps its time to consider Nintendo since they are the only ones who haven't pissed me off yet...
My latest incarnation. I wish I would of saved the other 50 :)
I have a problem and I was hoping you could remedy it. I would first like to tell you that I am disabled and my income is scarce. I was lucky enough to save up for a "next-generation" video gaming console. When I had enough money to purchase one I had to weigh in the factors. The PS3 was more money then the XBOX 360 and the 360 has a great user interface and on-line service. However, the PS3 was backwards compatible allowing you to play Playstation 2 games. These were mere trinkets compared to the fact that the Playstation 3 supported installing Linux! As I do not play many games (I can't afford to).
Due to the fact that the Playstation 3 supported Linux that ended up being my deciding factor. I purchased a PS3. One of the first things I did was pop in a PS2 game (I had no PS3 games yet) and it didn't work. So I bought a PS2 Memory Card to PS3 converter for nothing and PS2 games didn't work! I guess I should of read more clearly that PS2 support was dropped. Okay, so I purchased a PS3 game. To date I have 4 PS3 games and 4 PSN games.
As running Linux was the main reason I purchased a PS3 I was thrilled. I loaded up Ubuntu first and then a few more PPC/PS3 compatible distros until I settled with Yellow Dog which I have greatly customized. Life was good until I read you released and update that removes an advertised feature that was the sole deciding factor of why I purchased a PS3 to begin with. So now I have to either lose Linux for which I've been tailoring to my liking for a while or I lose the ability to play newer games and the ability to play the PSN games that I already purchased. That my friends is some total bullshit. I have four games I purchased I can't even play, I can't go out and buy any new games and the last option left is to void my warranty and install a custom firmware on my PS3.
Yes, I am considering installing a custom firmware not to play hundreds of pirated games (like most people are doing), but to be able to play the games I already payed for and to play any newer single player games. I have heard you cannot get on-line with a custom firmware. You see, I really want to buy Battlefield 3, but if I can't play on-line without using your update I won't purchase it for the PS3.
I'd like to think of myself as a semi-honest fellow, but what you've pulled I think I deserve some sort of compensation. How about starting with allowing me to keep Linux and get on PSN? If not what about a refund for the PS3 console, all the accessories and the games. If not what about sending me a new PS3 so I can use that for games and keep my older PS3 for Linux. I think either of these are not even more then enough as seeings the crap you pulled to get people to buy your video game system, but they will due.
If not there is always a custom firmware or contacting the lawyers suing you for removing OtherOS. I think they might be interested in the fact you ripped off a disabled American. However, I will not be purchasing anything from your company ever again and I will and have been socially (in real life) passing the word on how you do not care about your customers.
God Help You
To be honest you are just wasting your time. I bet that those letters do not even make it past the monkies at customer sevice. They will just get read & binned, is your time REALLY worth it?!
I know that for me, my time is worth more than mere money. Also, you can get a YLoD PS3 cheap, then fix it. I have 2x here, both purchased for under £25 including delivery. One had YLoD which I reballed and is working perfectly now. The other had a failed system update which I upgraded via the recovery menu and now it works perfectly too!
So for less than £50 and a bit of time I have not one, but TWO fully working, 60GB backwards compatible PS3's! So do yourself a favour, stop wasting your time, because it is CLEARLY falling on deaf ears and go buy a cheap console to fix. That way for £25-£30 you'll have a 2nd PS3 for gaming (including your PS1 & PS2 games) and you'll have your Linux machine too.
That's what I would do, but then I don't have the time to write 50+ letters to $ony, Mico$oft or the likes. Realistically, to them (a multi-national, multi-billion pound/dollar corporation) you are just a fly in their ointment, if that.
I know it's not what you want, but these days, if you're not a big share holder you will not be heard unless you have a good few million other people backing you up. the only reason it works then is because they know that's millions of potentially lost earnings. Even then it doesn't work all the time.
Thanks for your suggestion, but it would take me a month to save up for that leaving out anything else I may need (mainly food). I'm too poor to buy a broken PS3 and my hands shake badly so soldering isn't an option for me. The emails, letters, etc ... do not fall on deaf ears. Sony seems to have to respond to anything I send them no matter how I send it. Sometimes Sony tries to justify their actions, sometimes they try to explain that I need to upgrade and Linux isn't worth it and a lot more bullshit. Don't ask, I won't post personal conversations on this or any board.
As for my Battlefield 3 problem I think I'll just get the PC version. With a mouse and keyboard you have better aiming and controls.
I shall not stop writing them as I refuse to install CFW. Just look at the main page daily and you'll see tons of messages about how this broke and that broke and now the PS3 is a brick or I can't play bluray, etc ...
If you cant afford it and do not have the ability to repair a broken PS3 then fair enough. That's just the route I would have chosen. However just because you get replies from them it does not mean the right person is seeing them. Are they coming from senior managers, or just customer services?
Originally Posted by brakk3n
If it's the latter who are replying to your letters then IMO it's still falling on deaf ears, because even if they did agree with you they can't do a single thing about it and just have to reply as per their line managers tell them to. If you want to make any REAL progress you need to be heard by the top dogs who run the show, and they my friend are in Japan. Yes, if you can get the attention of SCEA president Jack Tretton then you might get somewhere, but falling short of that or one of the top dogs in Japan you won't get anywhere unless the OtherOS case is successful.
It's sad, but unfortunately, it's the truth.