computer troubles

[Purple Penguin]

I got a virus on my computer (I swear, people who make viruses should be hung upside down and beaten like a pinata) I ran my antivirus software and got rid of the virus but now my computer can't go online (I'm using a friends pc right now).

I've tried re-installing my ethernet card drivers with no luck.
I've tried doing a windows repair install with no luck

my network cards keep giving me an IP address that starts with 169. which I'm told is a windows ip address and that my card is working but it's not comunicating with my modem.


I have no clue how to fix this problem and so far everyone I've talked to is stumped also. my next step is to compleatly format my hard drive and re-install windows on it but I'd really prefere not to do that.

I'm using windows XP pro if that help with any answers.


please help me

[nightcrawler]

Two info
1. How dose the computer connected to the modem? directly connected? what modem? DSL/Cable modem?
2. What was the file anti-virus removed?

[RAISTLIN]

PP:

You get this resolved yet? Or are you still bumming off a friend's box?

I've had some peole go through the same symptoms when they've swapped out a switch, router, NIC, or entire PC in their home networks. All the software is set up right, but the hardware needs to reacquire the serials for all the devices. Usually all that needs to be done is to power down the network devices for about 30 seconds, then reboot them. The modem registers the MAC of the router or NIC in your PC, any routers do the same to any switches/hubs/etc. in route back to each of the PC's on the network and then everything is up and running again.

Don't know if it'll solve it, but it's been known to work just about everytime with local DSL and Cable subscribers here.

The few times this hasn't worked it's been because of a failed DNS lookup. There are some viruses out there that over-ride the TCP/IP settings--the first thing they target is the DNS section. If you have the 2 PC icon in the systray representing your Ethernet connection, double click this to get to the network connection properties screen. Otherwise, you can right click the Network Places on your desktop, select "Properties", then double click the icon for your "Local Area Connection". Open the "Properties" page, then scroll down to your TCP/IP listing, and double click it. Confirm the settings with your ISP. Most Cable subscribers will use the automatic settings (Obtain the IP address and DNS server addresses automatically should be checked), while DSL will often have an IP and DNS assigned specifically. You can still list specific DNS entries and obtain your IP automatically. This is where the viruses knacker up your connection. They'll put bogus 192.xxx.xxx.xxx or 169.xxx.xxx.xxx entries in there. You could test it yourself by putting in a new DNS entry in the first position. I'm currently using these in different installations:

205.152.135.254 Bellsouth DNS
24.25.4.120 RoadRunner DNS
208.216.228.253 BTI Telecom DNS

Good Luck PP!

Raist

[peeps]

just reformat..

[RAISTLIN]

Originally posted by peeps
just reformat..

You can't--the Comcrap looks for a BIOS extension on the HD--if this partition is not there, it will not boot. Some HP Pavillions have a similar lockout on their systems as well.

Raist

[JimmyJones]

The 169.x.x.x ip range is reserved for non-dns use (Windows uses this when it can't get an IP from a DHPC server), so you won't be able to connect to anything with that IP address. First, (and I know this won't work, but let's do it anyway) go into the network settings and "Repair" your connection.

Failing that...if you installed McAfee.....My money is on that.....try uninstalling it and you might be suprised.

[EnTiTy]

ive heard a hammer somtime's help's if it dont work.

go into control panel "network connections"
right click on your network card go to properties,
highlight internet protocol (TCP/IP) then click on properties
make sure bothe are set to obtain automaticlly then click ok,
thats as far as my knowledge goes on the problem if this dont fix it refer to the hammer.
EnTiTy

[gokuguy]

Just call your ISP and ask them to help you.

[EnTiTy]

his isp will tell him the above they dont actually know most of them how a computer work's.

They just tap the fault into a computer and it gives them an answer to repeat to the customer.

and in this case if its a virus thats caused it they wont entertain as its not a problem of there own.
EnTiTy

[gokuguy]

You have to get your ISP to connect you to a level 2 technician. They're the ones that will help you.