hello all!

first i wanted to say that i am a new person here and after much research i bought a x3max hence the title but when ever i plug it into my computer i get a message saying that there is an USB device not recognized . so i tried another computer and the same message i have a computer running 7 x64 and a laptop running xp. any solutions? ive tried using the google on the left side of the screen but couldnt find any results. I bought the product from modchipcentral, it came in a clear case with a small blue Phillips screwdriver. i put the x3max into program mode which glows red when plugged in but the x3 programming tool wont read.

any help would be appreciated!