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Ah silly companies and their silly claims...
If it doesn't work the first time around, just use another paypal account.
ITs quiet simple
Also, you should NEVER close a claim,as SOME companies add a HIDDEN charge of say 9.95 USD if you open a claim against them.
An example would be BurstNET - A World-Wide Leader in Web Hosting & Internet Solutions
One of the WORST companies in history.
Thanks for the input guys, will report back on the outcome and if I get the replacement. If not, I've got plenty of cards up my sleeve I'll dish out to them